Since the early eighties and the nineties many conglomerates have experimented with the outsourcing and the captive business models in the context of back office support functions.
Some companies began with captive centers and then moved to the outsourcing model in search of further efficiency and lower costs.
Compared to outsourced providers captive centers have had a bad reputation as far as speed of execution and innovation is concerned.
And so, many conglomerates sold off their captive centers to outsourcing companies in India, as this 2009 story shows.
The situation however has drastically changed in the past couple of years.
As low cost locations like India has started losing their cost effectiveness for many clients some captive centers have risen to the challenge of driving innovation and ushering digital transformation.
According to research from the Everest Group 15% of the captive centers are
“Value creators” having built digital capabilities in multiple digital segments and focused on extending their influence across the enterprise…(while) 2% are true innovators in digital, having achieved significant scale and breadth of services covering most segments.
These captive centers can be both offshore as well as onshore and they accounted for 25% of the $125bn global services market in 2014.
Some of the scenarios in which captive centers have excelled are involved sensitive information, intellectual property and mission critical tasks that needed deep familiarity with business processes.
The report also stated that technology, manufacturing, distribution and retail firms are the biggest users of the captive model. Some other interesting statistics include:
According to MIT Sloan Management Review the captive design centers follow this path as they mature and start delivering more value.
Evolution of captive centers
In order to encourage the shift to the right there are some things that need to be done right:
1) Management of talent
Having access to top tier talent and giving them free reign is one of the most critical things a company needs to do if it wants the captive centers to be drivers of change and innovation.
Employees should be allowed the freedom to do things the rest of the company doesn’t. For instance, if they want to develop products exclusively using Agile or by following the DevOps framework there shouldn’t be any restriction.
Accelerated career progression should also be considered, and top performers should be offered incentives like commensurate compensation and stock options.
2) Partnership with startups
To further hone their entrepreneurial instincts captive centers should be allowed to partner with startups and be a part of the larger ecosystem. This gives them access to a huge talent pool that would be otherwise untapped while simultaneously exposing them to the latest technological trends.
Captive centers can offer office startups space and equipment, mentorship or even financial support.
3) Collaboration with other vendors
As captive centers work on cutting edge technologies they should be given the freedom to collaborate with other companies working in emerging fields like AI and machine learning, data science, IoT, and predictive analytics.
These collaborations can be fruitful and result in the development of new technology which can be rolled out to the wider enterprise.
Captive centers still won’t make any sense if you are strictly looking at them through the prism of costs. But properly managed, a captive center can be your own version of “Google Labs”, where products of tomorrow are designed today.
In the increasingly fiercely contested business battles of the future, being able to create the best customer experiences and using innovation to solve business problems is the only guarantor of success.
A captive center can hold that hope of victory for you.
Outsourcing: How to Pick the Right Partner and Location
How is the Coronavirus affecting the Global Economy?
Buyer’s Journeys and Latest Trends on IT Outsourcing
Do you need an IT Department in your Company?
Eight Common IT Outsourcing Mistakes to Avoid
Significance of Customer Involvement in Agile Methodology
Quantum Computing for Business – Hype or Opportunity?
The emerging role of Autonomic Systems for Advanced IT Service Management
Why is Data Fabric gaining traction in Enterprise Data Management?
How Metaverse could change the business landscape
We're here to help!
No obligation quotes in 48 hours. Teams setup within 2 weeks.
If you are a Service Provider looking to register, please fill out this Information Request and someone will get in touch.
Outsource with Confidence to high quality Service Providers.
If you are a Service Provider looking to register, please fill out
this Information Request and someone will get in
Enter your email id and we'll send a link to reset your password to the address
we have for your account.
The IT Exchange service provider network is exclusive and by-invite. There is
no cost to get on-board;
if you are competent in your areas of focus, then you are welcome. As a part of this exclusive