The prominence of information technology in the current day and age cannot be ignored. Almost every business requires some degree of IT, so that they can run efficiently and effectively. From building software to data integration, there is high demand for an extensive array of IT services, and this demand is ever-growing. In addition, small businesses find it very hard to locate good quality providers for their small jobs. As a result, many services marketplaces have come on the scene. These have been created with one sole purpose in mind; to connect IT buyers with IT providers. But is this really enough?
The short answer is ‘no’. The existing IT services marketplaces assist with discovery, so IT buyers don’t face problems in finding new service providers, and conversely providers are able to locate new IT customers to sell their services to. Yet, there is only limited value in just making this connect, as the marketplaces merely act as a listing directory. Buyers need much more from a marketplace, especially when the IT work is critical to their business.
By merely providing a list of providers, existing marketplaces fail to empower the buyers with the necessary knowledge and support they require to make the right decision. As mentioned earlier, there are a large number of varied IT services and skills that are required in the present day. The buyers need to know which companies are most proficient in relation to the skills they require. It is unlikely that SMB buyers will find small providers who offer optimum services in all areas, from reporting, to portal development, to application creation. Thus, buyers must select a service provider that is best suited for their needs, and need to be provided the knowledge and assistance required in making this decision.
When service providers are not local, IT buyers also look for quality control and local support. Many buyers do not have the resources or the capability to effectively oversee the remote work themselves. Once they have selected a provider, how do they know their service is being carried out to the highest standards? How do they effectively manage the project? Some of these services are what a good marketplace must offer, as a value-add to the buyer. Without these services, buyers are essentially ignorant, and will suffer at the hands of a poor quality provider.
Taking this into account, one of the best ways to control quality is to curate their panel of providers. A marketplace with known and evaluated service providers, gives the buyer peace of mind that they are dealing with the best in the business. Marketplaces can also assist the buyer in the process of selecting the right provider and can help in matching them to the right company.
An IT services marketplace could also oversee the whole project to make sure high quality is being delivered. The marketplace could essentially act as a watch dog, monitoring the quality of work. This adds value because the buyer can be confident that they have
benefitted despite lack of internal resources for project oversight.
To conclude, the marketplace should not merely present a list providers to the buyer and leave them to decide. For IT outsourcing to be handled effectively i.e. the ‘right’ buyers matched to the ‘right’ service providers, it requires intervention from the marketplace. This is the recipe for success.
Outsourcing: How to Pick the Right Partner and Location
How is the Coronavirus affecting the Global Economy?
Buyer’s Journeys and Latest Trends on IT Outsourcing
Do you need an IT Department in your Company?
Eight Common IT Outsourcing Mistakes to Avoid
Significance of Customer Involvement in Agile Methodology
Quantum Computing for Business – Hype or Opportunity?
The emerging role of Autonomic Systems for Advanced IT Service Management
Why is Data Fabric gaining traction in Enterprise Data Management?
How Metaverse could change the business landscape
We're here to help!
No obligation quotes in 48 hours. Teams setup within 2 weeks.
If you are a Service Provider looking to register, please fill out this Information Request and someone will get in touch.
Outsource with Confidence to high quality Service Providers.
If you are a Service Provider looking to register, please fill out
this Information Request and someone will get in
Enter your email id and we'll send a link to reset your password to the address
we have for your account.
The IT Exchange service provider network is exclusive and by-invite. There is
no cost to get on-board;
if you are competent in your areas of focus, then you are welcome. As a part of this exclusive