Buyer’s Journeys and Latest Trends on IT Outsourcing

Buyer’s Journeys and Latest Trends on IT Outsourcing
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by Sanjeev Kapoor 25 Nov 2019

Outsourcing has been in the foreground of the IT industry for more than 20 years. In the early days, outsourcing was mainly about accessing cheap labor resources for procedural tasks like call centers and software development. For this reason, outsourcing was almost synonymous to offshoring of IT tasks. Over the years, the strategic target of outsourcing activities was shifted from cost-effectiveness to access to global talent. Specifically, outsourcing became one of the best ways for assigning tasks to experienced and competent professionals from all over the world. This gave a significant boost to the strategic importance of outsourcing, which become a vehicle for attracting high caliber human resources in flexible and cost-effective ways.

Outsourcing has always been an appealing option for Small and Medium Businesses (SMBs) given that they tend to operate under tight budget constraints. Furthermore, SMBs are quite handicapped against larger enterprises, when it comes to employing skillful and talented individuals with knowledge in high-tech areas.

In order to take advantage of the benefits of outsourcing, enterprises (including SMBs) should pay attention in the way they manage the outsourcing process. This includes the steps of identifying and documenting the outsourcing requirements, but also of selecting the proper vendor. It also entails the proper management of the selected outsourcing vendor.


Understanding the Buyer’s Journey

The management of the outsourcing process is driven by the so-called “buyer’s journey” i.e. the concrete steps that a company must undertake in order to identify and hire an outsourcing company. These steps include:


Recent Trends in Outsourcing

For several years, the outsourcing market is evolving and growing in size. Nowadays, this evolution is driven by some technological and business trends, including:


Overall, outsourcing is nowadays playing an increasingly important role in business operations and is one of the factors that shapes the global IT industry. It is also evolving in-line with technological and business trends. Enterprises have better monitor and understand these trends in order to optimize their outsourcing strategy and to maximize the benefits of their outsourcing agreements.


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