Once upon a time human computer interaction was mainly about using some GUI (Graphical User Interface) through a computer or terminal. Over the years, more interaction modalities were developed based on technologies like mobile computing, Natural Language Processing (NLP), speech interfaces, touch interfaces and extended reality (XP). These interaction modalities led to a significant improvement to the overall User Experience (UX) and enabled the creation of personalized and ergonomic user experiences. In recent years, there is also a trend towards combining two or more of the above listed modalities in the scope of a single application and interaction experience. This combination is enabled by a new wave of multi-modal interaction platforms, which are conveniently called multi-experience platforms.
Multi-Experience platforms open new horizons to user experience, through complementing mobile applications and mobile experiences with conversational, immersive and IoT (Internet of Things) characteristics. In this direction, multi-experience platforms enable the combination of mobile apps, conversational apps, immersive apps and IoT-enabled apps (e.g., wearable applications) in a single system. The combination of these applications enables the development of novel, personalized digital products that provide a consistent experience across different channels and touchpoints. In this way, they also maximize end-users’ satisfaction.
Multi-Experience platforms combine a variety of different technologies. They provide the means for integrating and combining these technologies towards uniform and consistent experiences to end-users. Some of most common technology building blocks of multi-experience platforms are:
In coming years, multi-experience platforms will integrate novel ICT technologies to boost the automation, intelligence, and consistency of the UX that they deliver. Specifically, the following trends are envisaged:
The digital experience of modern enterprises is delivered through multiple channels and modalities. Multi-experience platforms provide the means for orchestrating and synchronizing these channels, in-line with the business, marketing and branding requirements for digital products and services. This is the reason why it is time for digital firms to adopt multi-experience platforms that will help them deliver consistent, effective and personalized experiences to their customers.
Technology Innovations in Retail
Extended Reality: Tactile Intelligence in a Contactless World
Virtual Reality: A Powerful Tool for the Present and Future of Business Enterprises
7 Different Ways Virtual Reality is Disrupting Enterprise Activities
AR/VR: Driving Productivity in Construction
The Rising Cybersecurity Threats CIOs cannot afford to ignore
Product Management Excellence: A Catalyst for Business Competitiveness
Best Practices for Sustaining the Pace of the Digital Transformation
Cognitive Customer Service: A Blueprint for Business Success
Enterprise Machine Learning Solutions: Powerful Tools for Business Growth
We're here to help!
No obligation quotes in 48 hours. Teams setup within 2 weeks.
If you are a Service Provider looking to register, please fill out this Information Request and someone will get in touch.
Outsource with Confidence to high quality Service Providers.
If you are a Service Provider looking to register, please fill out
this Information Request and someone will get in
Enter your email id and we'll send a link to reset your password to the address
we have for your account.
The IT Exchange service provider network is exclusive and by-invite. There is
no cost to get on-board;
if you are competent in your areas of focus, then you are welcome. As a part of this exclusive