Digital technology is currently disrupting entire sectors of the economy. Food and beverages retailing is no exception to this rule. Restaurants, bars, canteens, fast foods, and other eatery spots are already using different digital technologies from on-line ordering systems and point of sales devices, to digitally personalized menus. During the last couple of years, restaurants have increased their investments on digital technologies. This was largely due to the corona virus pandemic, which led restaurants to reinforce their digital activities, while reducing physical processes. Nevertheless, existing digital techniques for restaurants and other eating spots are only scratching the surface of what will be possible in the future. Emerging digital technologies such as smart wearables, robotics and artificial intelligence will enable a new wave of hyper-efficient restaurants that will deliver exceptional experiences to their customers.
Future restaurants will deploy many different digital technologies that will support a wide range of novel functionalities. Some of the most prominent use cases follow:
Smart restaurants will empower new trends in eating. Some of these trends are already visible, while others are expected to emerge during the next decade. Specifically:
Overall, restaurants are set to experience a rapid digital transformation, much in the same way such transformation takes place in almost every industry. This digital transformation will impact a great number of restaurant processes, including order reception, cooking, cleaning, bills management, and interactions with customers. Moreover, it will enable restaurant owners to take better and more educated decisions. This is the reason why restaurant owners have no other option than investing in smart restaurant solutions.
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